FAQ
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Membership
Jewelry
Shipping
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Membership
Membership
The Choisse Membership is a monthly plan that allows you to rent from a collection of fine and demi-fine jewellery pieces.
Membership tiers are divided as per following:
- Essential: Rent 2 pieces per month, 1 box per month.
- Deluxe: Rent 3 pieces per month, 1 box per month.
- Supreme: Rent 4 pieces per month, 1 box per month.
Absolutely. We want you to get the best items possible – it should be something that complements your needs and suits your style. We take pride in our collection and promise that each piece is fashionable and stylish so you can put together some great looks!
You subscription starts immediately upon subscribing to one of our membership plans. You can then select the jewellery pieces you like, add them to your box, and order the box. You will receive the items within 2-3 days.
That depends on your subscription plan. We are currently offering three plans, which will allow you to rent 2, 3 or 4 jewellery pieces per month.
You can order 1 box per month. The number of pieces you’ll get depends on your membership plan and can range from two to four pieces.
Great news! You can keep the pieces for as long as you want. Just make sure, that your membership is active and payments are all paid.
Unfortunately, it’s not possible to reserve a jewellery piece right now. We follow the first come, first served principle. However, we’re exploring the option of providing a reservation feature for our community – if you think that would be valuable, please let us know by leaving your comments in our feedback box!
Have you fallen head over heels for one of our jewellery pieces but need it only for a special occasion? Don’t hesitate to reach out! Our customer service team will do everything they can to find the perfect solution for you.
For now we don’t offer this option since we want to keep the loop closed by only renting our jewellery pieces. That said, if you truly can’t live without a particular item, let us know and perhaps we can help make it yours!
You can exchange your box for a new one every month. All you have to do is put your items in the box and schedule a return with us through our website. We’ll give you several time slots to choose from. Once your return is scheduled and we’ve received the jewellery pieces, you’re all set to order your next box!
If the pieces don’t fit your size, no worries – we allow you to return the box and exchange it for a new item within the first three days after you receive it. Just contact us directly via email and we’ll take care of the rest!
Currently, it is not possible to order a new set of gems without returning any jewellery pieces from the previous order.
However, you can always reorder the pieces that you like!
You can order one box every billing cycle, so you don’t have to wait long to get your next one. So sit back and enjoy the excitement of constantly discovering new items with Choisse!
We are offering three different membership plans that you can conveniently purchase on our website. Each month, we will automatically bill you for the plan you have selected. At the beginning of your subscription, you’ll need to provide your credit or debit card details. You will be then billed monthly until you cancel your subscription.
We accept credit and debit cards from Visa, Mastercard, and Amex. If you have difficulty processing a card, please try another one or contact us for more assistance!
Let’s do an example. If you subscribed to one of our membership plans on February 4th, then you’ll be billed on the 4th of each month. That way, you can keep enjoying our service for another month!
It’s super easy to change your subscription plan at any time — no strings attached! Just log into your account, go to the subscription tab in your profile and you can upgrade, downgrade, or cancel your subscription. Just remember to return your jewellery pieces to us before changing your subscription plan!
We understand that plans can change. We want to make sure that you get the most out of your subscription, so we recommend cancelling at the end of your billing cycle. Be aware, that as soon as you decide to unsubscribe, your subscription will be cancelled right away and unfortunately, we won’t be able to offer a refund for the paid month
Your subscription will be downgraded / upgraded at the end of your billing cycle. Please be sure to return all jewellery pieces before then, otherwise your downgrade won’t be valid.
Unfortunately, no. To help you make the most of our service, we suggest waiting until the end of your current billing cycle before you cancel.
Yes 😊 If you’d like to switch your plan right away, without waiting for the next billing cycle, all you need to do is cancel your current subscription and subscribe to a new one. Once you’ve done that, you’ll be able to order your new box immediately! Just remember that you need to send your jewellery pieces back to us before you can make any adjustments to your subscription plan.
Jewelry
Jewelry
We offer jewellery made from both silver and gold with genuine gemstones ranging from precious to semi-precious stones. We are proud to use lab-grown diamonds, offering full transparency on their origins!
Fine jewellery and demi-fine jewellery are two distinct categories of jewellery that differ in terms of quality, craftsmanship, and price. Fine jewellery is crafted from precious metals such as gold or platinum and often features gemstones like diamonds or sapphires. Demi-fine jewellery is made from less expensive materials such as sterling silver or brass but has the same level of craftsmanship and attention to detail. Both types of jewellery can be beautiful additions to any wardrobe.
Cleaning our jewelry thoroughly is a top priority for us. To sanitize our jewelry, we use ultrasonic cleaning and UV light. Ultrasonic cleaning is one of the most effective ways to clean jewelry. During the process, jewelry is placed in a special tank filled with a cleaning solution and then exposed to the sound waves. The sound waves create millions of microscopic bubbles that act like tiny scrubbers, helping to dislodge dirt and debris from the jewelry. Ultrasonic cleaning also helps to restore the luster of gems and metals, making them look like new. Professional ultrasonic cleaning is a safe and effective way to thoroughly clean jewelry. UV light on top of this is a great way to kill all the germs and bacteria on all the surfaces.
We are cleaning all of our boxes with ethanol solution since they are one of the most effective ways to remove dirt and grime from packages. This solution is capable of killing germs and bacteria, thus providing a high level of sterilization.
We know you adore jewellery just like we do! We wanted to pass along some helpful tips so that you can keep your beloved pieces in the best condition. These pointers work on CHOISSE jewellery and any other beautiful jewellery you own too.
- Did you know that if you leave jewellery out in the sun for too long, the gemstones can start to look dull and lose their sparkle? To keep your jewellery looking fabulous, be sure to store it somewhere away from direct heat and sun exposure.
- We all fall head over heels in love with certain pieces of jewellery, so much that we want to wear them all the time! But even the most beloved accessories need a little break every now and then. Show your jewellery collection some love by rotating through different pieces – that will thank you for it!
- Gold can make you feel like a goddess, but it’s important to be careful with it – the higher the percentage of gold in a jewellery piece, the more sensitive it is to scratches. Make sure you’re always storing your golden items in a soft cloth bag and box when not in use. That way, you can keep them shining for years to come!
- If you’ve been wearing your favorite piece of jewellery for a while and it might need a little bit of polishing, there’s no need to use harsh chemicals or even toothpaste. Simply mix some warm water and a bit of dish soap. Submerge your jewellery items in the solution and give it a final rinse with cool water. Finally, buff each piece until dry with a soft cloth. Or even easier! Just send us the item and we will clean it for you and send it back.
- Skincare products and jewellery may be your BFFs, but they don’t always get along. To make sure everyone is happy, please remember not to wear jewellery when you’re applying lotions, creams, perfume or hairspray. Let’s keep it friendly out there!
We take great pride in ensuring that every piece of jewellery we send out is in good condition! However, even with the strictest quality control measures, small mistakes can happen. That’s why we ask that you open and check each piece of jewellery when it arrives. If something doesn’t look right, please let us know within 3 days. We are happy to either replace the item or give you the option to choose a different one, whichever works best for you!
We kindly ask that you let us know as soon as you discover any damage or loss to the item, and send it back to us. That way, you can get a replacement item much faster instead of missing out on wearing it! Once we receive it, we’ll inspect the condition of the item to see if it was caused by normal wear and tear, or more substantial damage.
We want you to get the most out of our jewellery! So go ahead and wear it as much as you want – we understand that small scratches or damages caused by general wear and tear can occur, and we will take care of them for you.
That would be for example:
- Minor dings and scratches on metal and plating
- Loss of semi-precious smaller stones
- Broken chains or clasps
- Lost earring backs
- Malleable metal with a minor bend
What we do charge for:
- Cracked or severely scratched enamel
- Loss of precious or bigger semi-precious stones such as pearls, diamonds, sapphires, emeralds or rubies
- Deformed metal that cannot be bent back
- Not returned items
We want to keep the impact to you as low as possible. So, depending on the damage we’ll only charge for what’s needed – like if a metal needs to be bent and redesigned, we’ll just charge for that work. If a stone is missing, we’ll just charge for the replacement stone, not for the whole item. Of course if a piece is not returned, there is nothing much we can do and we will need to charge the full price for the lost item.
Our necklaces and bracelets are adjustable and have a convenient clasp that lets you make them bigger or smaller. Earrings come in one size, but of course we still provide measurements and pictures so you know exactly what size they are. As for rings, they follow international sizes. If you need help with finding the right size for you, check out our ring size guide.
We understand that you might be concerned with the condition of our pieces. Good news – most of them are either in new or like-new condition, so you don’t have to worry about too much wear and tear. In fact, some of them may even be unused, meaning you could be the first person ever to wear it! The pictures we provide should give you a good idea of what condition each piece is in.
We’d really appreciate it if you could send us back not only the jewellery but also both the box and the poly mailer after use. By doing this, we can make sure that we can reuse the boxes for future shipments – helping us cut down on waste and be more mindful of resources! If you’ve had the misfortune of breaking or losing your Choisse box, we will charge 20 SGD for it.
If you just can’t live without our Choisse box, you have the option to purchase it for only 20SGD! All you need to do is reach out to our friendly customer service team and they will be more than happy to help you out.
No need to worry about cleaning the jewellery before you return it! We’ll take care of all the cleaning and sterilization for you. So, just sit back and enjoy the jewellery – we’ve got this!
Shipping
Shipping
Once you have selected your items and ordered your jewellery box, you can expect to have it delivered within 2-3 days depending on what time slot you selected.
We understand the importance of time and convenience, so we offer a day slot between 10am – 6pm for those with flexible hours. For the busy bees, our after-work delivery window ranges from 6-10pm. If you need to stick to specific times and require special arrangements, please don’t hesitate to get in touch – we’ll do our best to accommodate your needs!
How about we put your jewellery in a smaller box and drop it right in your mailbox, if you don’t mind packaging? That way, no one even needs to be home and your package will be safe until you’re there to get it. If this option is the right fit for you, let us know via the contact form.
Once you’re all set to give us back your box, just log in to your account and arrange the return. You can pick a day and time that works for you, and let us know where we should come and get it. Be sure to put all your jewellery pieces into the jewellery box and pop them in the compostable mailer we gave you! Seal up the packaging nice and tight so everything stays safe on its way back to us. Once your returned items have arrived, we’ll take a look and if everything’s shipshape we’ll unlock your account for some more gems – yay!
If your plans have changed, please let us know right away so we can adjust the pick up time to something that works better for you.
If you hold a membership with us then don’t worry about shipping or returns – we’ve got you covered!
We apologize, but at this time we are only able to ship within Singapore.
To easily adjust your details, such as personal information, shipping address or payment details, simply log into your account and visit your profile page! It’s important to make sure the address associated with your account is up to date when ordering a new box or scheduling a return.
Others
Others
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